Terms & Conditions

By placing an order with us, you agree to the following terms and conditions:-

1. Delivery will be made as soon as possible after your order is accepted and in any event within 3 business days of your order.

2. Ownership of the products will pass to you when they have been delivered to you. Once goods have been delivered to you they
    will be held at your own risk and we will not be liable for their loss, damage or destruction.

3. If the goods we delivered are not what you ordered or are damaged or the delivery is of an incorrect quantity, we shall have no liability
    to you unless you notify us in writing to us of the problem within 7 business days from the receipt of the goods in question. 

4. If you do not receive goods ordered by you within 14 business days of the date on which we confirm the despatch through email, 
    we shall have no liability to you unless you notify us in writing of the problem within 30 days of the date on which we confirm despatch through email.

5. We will make every effort to deliver goods within the estimated timescales. However delays are occasionally inevitable due to unforeseen factors
    or events outside our control, for example a strike, extreme weather, a flood or fire. We shall be under no liability for any delay or failure to deliver
    the products within the estimated timescales.

6. We will refund or exchange any item you are not completely happy with when you return it to us in a saleable condition within 7 days of the item being
    delivered to your nominated address. Please return items at your own cost in their original condition, unused, in their original condition, unused, in their
    original packaging, with labels still attached. Please write to us. Any items showing signs of wear (stains, tears, etc.) will not be accepted.                    

7. Once we have received the item(s), a refund will be issued. The refund will not include the delivery charge.

8. Once we have received your package, your refund will be processed within 2 business days. You will be notified via email at the email address listed
    on your account when your order was placed.  Please note that your banking institution may require additional days to process and post this transaction
    to your account once they have received the information from us (typically 3-5 business days). Original shipping charges are non-refundable.

 9. If you would like to exchange your purchase for something else, please write to us with your order reference number and item you wish to return.

10. We may change this terms and conditions at any time without notice.

11. If you need any assistance, inquiries or complaints, contact us at:- info@thenastyinc.com